Pacific Elderly Homecare Navigation Service
The Tongan Health Society’s – “Tui moe ‘Amanaki” (Belief and Hope) – Toka’i ‘ae tau Kakai (Supporting our People) is a service focussed on ensuring that our Pasifika elderly and disabled community can access all appropriate eligible services to support them in their home toward greater independence.
We are aware that it can be hard for carers and our elderly to know where to go to find out what support services are available as well as ensuring that services are culturally safe and appropriate. We aim to provide a navigation pathway for our Pasifika community to access the services that they are entitled to and need.
Our aim is to ensure that carers and those they care for are aware and supported to access available mainstream assistance and to provide packages of care and support where relevant to our clients that has a focus on assisting with their health and well-being underpinned by cultural values and delivered in their own language wherever possible.
Information will be provided to clients and families to make choices around their needs and to provide practical supports using Whānau Ora Models of care. Navigation pathways will be comprehensive to embrace other service scopes to provide those wrap around services.
Service Guiding Principles
This service has been developed with the following principles in mind:
Treaty of Waitangi – recognition of the Treaty of Waitangi as the founding document of New Zealand and acknowledgement of Treaty principles, that Māori will have an equal role in developing and implementing health strategies for Māori.
Promoting health in older age – focus on a wellness model that takes into account all the factors affecting an older person’s health, including strengthening local authority and community liaison through promotion of “Age Friendly Communities”, “Positive Ageing” and “Whānau Ora” strategies, information for choice, and service navigation outcomes.
Person-centred – older people are respected, treated with dignity, and all adult service development and reconfiguration is executed with the needs of older people in mind.
“Ageing in place” – the place that is the most appropriate for an older person to live is usually their own home. If required, access to high quality aged residential care is available and health service access for those residents is equitable.
Integration – services will be co-ordinated and work together so that older people receive the right service from the right provider, first time.
Preventative and restorative – a strong focus on preventing illness and injury occurring or getting worse through health promotion, early treatment and access to rehabilitation.
Collaboration and partnership – the knowledge and experience of older people, their families and whānau, and people working in services will be valued and utilised in all planning and implementation.
